Is your colleague cold or simply shy? There’s a big difference. Is your client deliberately giving you a hard time, or are they anxious in general and asking many questions? Knowing the cause can help you work better with that client.

People are complex, and we all have a mix of personality traits, some of which are more obvious than others. Relying on a practical application of personality theory, we’ll discuss the major traits describing many of the observable differences in the people we work with.

We’ll share a few anonymous polls to help you better understand these traits in yourself. And we’ll talk about the practical application of this information in our work, working with clients and people more broadly. BTW, speaking of figuring people out, rest assured there will be no breakout groups in this session!

About David R. Caruso, Ph.D.

David received his Ph.D. from Case Western and was a post-doctoral fellow at Yale University. He is a senior advisor in Yale College, a research affiliate at the Yale Center for Emotional Intelligence, and co-founder of Emotional Intelligence Skills Group. David has 60 publications on emotional and personal intelligence and conducts training worldwide on these topics.

Zoom link: https://yale.zoom.us/j/9124570475?pwd=OFlySEhjOUtLSFcxK0VOZFNhbmwwQT09&f…